The hill above the Flight 93 crash site was where the families first saw the ground where their loved ones died, and Dawna Bates was there to meet them. What she remembers most is what those families said to the Red Cross before they left. Read more.

An aviation tragedy in his native Lockerbie, Scotland, led Adrian Grieve of Reading, Pennsylvania, to a career in disaster response with the American Red Cross. On 9/11, he deployed to Shanksville, where he spent nearly a month helping coordinate support for families and responders after the crash of United Flight 93. Read more.

After the terrorist attacks of Sept. 11, 2001, Central Pennsylvania Red Cross volunteer Patti Anewalt spent two weeks in Shanksville supporting those impacted by the crash of Flight 93. Looking back, she reflects on helping families, responders and disaster workers navigate grief, uncertainty and loss in the aftermath of the tragedy. Read more. 

Red Cross volunteer and Pittsburgh nurse Debbie Sines was asked to care for the family of Colleen Fraser, who was one of the 40 passengers and crew who died aboard United Flight 93. Sines led a team of five Red Cross volunteers who stayed with the family around the clock, tending to the family's health needs while offering comfort and support. Her story reflects a Red Cross role few people know, caring for the grieving families of 9/11. Read more. 

Gerry Shields-Travis, of Pittsburgh, had never boarded an airplane or seen New York City. Two months after the towers fell, she flew there alone to feed the crews still working at Ground Zero. Read more.