Hawaii Wildfires Assistance

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Red Cross Assistance for the Hawaii Wildfires

The Red Cross, in conjunction with the Hawaii state government, continues to prioritize safe shelter for those displaced by the wildfires. Since August 15, 2023, we have placed over 7,600 survivors in non-congregate sheltering under a reimbursable contract with the State of Hawaii. So long as hotels continue to make rooms available at reasonable costs, we will continue to operate non-congregate shelters until all wildfire survivors have appropriate transitional housing solutions.

Open enrollment for the non-congregate shelter program ended on Friday, September 15, 2023, after which prospective new entrants will be considered by the State of Hawaii.

In the coming weeks, the Red Cross and partners will be conducting intensive Shelter Resident Transition services with survivors residing in non-congregate shelters and collaborating with the State-led Joint Housing Taskforce to find and connect survivors with housing solutions.

Survivors Staying in Hotels in the Non-Congregate Shelter Program

The Red Cross provides your hotel room as part of the non-congregate shelter program, and we need to ask you some questions so that we can continue to provide lodging for you. In the next few days, a member of the Red Cross will contact you and ask questions about:

Your pre-disaster address, and whether you owned, rented, or had another housing arrangement before the wildfires.
The number, age and gender of all the people in your household.
Health, financial, transportation and other recovery-related needs.

We will protect your personal information. By staying in your hotel room, you are consenting to the Red Cross sharing your information with the Hawaii State Government, the Maui County Government, and the Federal Emergency Management Agency as necessary to support your recovery.

Non-congregate shelter is available for everyone who had a primary residence on Maui that was destroyed or made uninhabitable by the recent wildfires, regardless of citizenship status. We do not share or allow your information to be shared with immigration authorities. If you are a citizen or non-citizen national of the United States or a qualified alien of the United States, then you must register with FEMA to remain eligible for the non-congregate shelter program (you can register by calling 800-621-FEMA or by visiting disasterassistance.gov).

The Red Cross is deeply committed to providing support to Maui wildfire survivors in the non-congregate shelter program and we will work with our partners to ensure that people who are eligible and enrolled in this program continue to have a safe place to stay. In the next few weeks, you will be assigned a Red Cross Shelter Resident Transition worker who will assist you with your recovery. You will need to remain in regular contact with your assigned Shelter Resident Transition worker to remain in the non-congregate shelter program.

We are here for you around the clock. If you have any questions or concerns while you are in the non-congregate shelter program, please contact your Shelter Resident Transition worker, or any Red Cross staff at your hotel, or call 1-800-RED CROSS (800-733-2767).

Red Cross Offering Additional Financial Assistance

Enrollment for the initial phase of Red Cross financial assistance ended on September 18, 2023. However, the American Red Cross is offering another round of financial assistance for people whose primary home was destroyed or is unlivable due to the Maui wildfires, and who are continuing to experience unmet recovery needs.

Bridge Financial Assistance Program:

Starting Monday, October 16, if your home was destroyed or is unlivable due to the wildfires, you may get an invitation to complete an application directly from the Red Cross, by email, text message or phone call. Please respond to the message so you can get this help.
Starting Monday, October 23, if you have not heard from the Red Cross and believe you may be eligible, go to redcross.org/hihelp to find the nearest Red Cross service center to speak to a worker in person.

To be eligible for this program, households must apply for the program between October 16 and November 7, and meet the following requirements:

Your pre-disaster primary residence (renter or homeowner) is in a confirmed disaster-impacted geographic area in Maui County and is either destroyed or has sustained significant structural damage that requires extensive repairs, or the damage is so severe that repairs are not feasible.
You need financial assistance for unmet recovery needs resulting from the disaster.
You must be able to provide proof of identity and residence at the disaster-impacted address.

To apply for this assistance:

Follow the instructions received by email, text or phone call from the Red Cross, beginning October 16. If you receive an invitation, applications may be completed virtually or by calling 1-800-RED CROSS (800-733-2767) for support.
Visit redcross.org/hihelp beginning October 23 to find the nearest service center where Red Cross workers will be available to support.

We strongly encourage people to apply for federal Disaster Assistance at disasterassistance.gov or by calling 1-800-621-3362. Approval for FEMA assistance is not a requirement to receive Red Cross financial assistance.

For questions about American Red Cross financial assistance or other support, please call: 1-800-RED CROSS (800-733-2767)

Thousands of impacted households will receive an invitation to complete an application through an email, text message, or phone call directly from the American Red Cross. This is NOT a SCAM!

Emails will come from “American Red Cross” via clientservices@rccare.redcross.org
The phone number the text message comes from is 732777

Appointment Sites

For survivors in the non-congregate shelter program who need to talk to a Shelter Resident Transition worker, please use the links below to access our appointment scheduling tool to talk to a Red Cross worker about your situation.

American Red Cross - FEMA Disaster Recovery Center, Lahaina Civic Center Gymnasium

1840 HI-30, Lahaina, HI 96761

Schedule an Appointment at FEMA Disaster Recovery Center, Lahaina Civic Center Gymnasium

Council for Native Hawai’ian Advancement (CNHA)

70 E Kaahumanu Ave
Kahului, HI 96732

Department of Hawaiian Homeland (DHHL) Trailer on the Hill

1840 Honoapi’ilani Highway
Lahaina, HI 96761

Po’okela Church

200 Olinda Rd
Makawao, HI 96768

Additional Resources

For information about other recovery resources available in your area, please visit resources.redcross.org.

La Cruz Roja ofrece asistencia financiera adicional

La Cruz Roja Americana está ofreciendo otra ronda de asistencia financiera para las personas cuyo hogar principal fue destruido o es inhabitable debido a los incendios forestales de Maui, y que continúan experimentando necesidades de recuperación insatisfechas.

Programa de Asistencia Transitoria:

A partir del lunes, 16 de octubre, Si su casa fue destruida o es inhabitable debido a los incendios forestales, podría recibir una invitación para completar una solicitud directamente de la Cruz Roja, por correo electrónico, mensaje de texto o llamada telefónica. Por favor, responda al mensaje para que pueda obtener esta ayuda.
A partir del lunes, 23 de octubre, si no ha recibido noticias de la Cruz Roja y cree que puede ser elegible, vaya a redcross.org/hihelp (en inglés) para encontrar el centro de servicio de la Cruz Roja más cercano para hablar con un trabajador en persona.

Para ser elegible para este programa, los hogares deben solicitarlo entre el 16 de octubre y el 7 de noviembre, y cumplir con los siguientes requisitos:

Su residencia principal antes del desastre (inquilino o propietario) se encuentra en un área geográfica afectada por el desastre en el condado de Maui y está destruida o ha sufrido daños estructurales significativos que requieren reparaciones extensas, o el daño es tan grave que las reparaciones no son factibles.
Necesita asistencia financiera para las necesidades de recuperación insatisfechas como resultado del desastre.
Debe poder proporcionar una prueba de identidad y de domicilio en la dirección afectada por el desastre.

Para solicitar esta asistencia:

Siga las instrucciones recibidas por correo electrónico, mensaje de texto o llamada telefónica de la Cruz Roja, a partir del 16 de octubre. Si recibe una invitación, las solicitudes pueden completarse virtualmente o llamando al 1-800-RED CROSS (1-800-733-2767) para obtener ayuda.
Visite redcross.org/hihelp (en inglés) a partir del 23 de octubre para encontrar el centro de servicio más cercano donde los trabajadores de la Cruz Roja estarán disponibles para apoyar.

Recomendamos encarecidamente a las personas que soliciten Asistencia Federal por Desastre en disasterassistance.gov/es o llamando al 1-800-621-3362. La aprobación para la asistencia de FEMA no es un requisito para recibir asistencia financiera de la Cruz Roja.

Si tiene preguntas sobre la asistencia financiera de la Cruz Roja Americana u otro tipo de apoyo, llame al: 1-800-RED CROSS (1-800-733-2767)

Miles de hogares afectados recibirán una invitación para completar una solicitud a través de un correo electrónico, un mensaje de texto o una llamada telefónica directamente de la Cruz Roja Americana. ¡ESTO NO ES UNA ESTAFA!

Los correos electrónicos provendrán de la "Cruz Roja Americana" a través de clientservices@rccare.redcross.org
El número de teléfono del que proviene el mensaje de texto es 732777

el centro de servicio de la Cruz Roja